When a customer contacts MEBSCO by filling out the form on the contact page, here’s what happens next:

1. Immediate Acknowledgment: After the form is submitted, the customer receives an automated confirmation email acknowledging their inquiry. This email serves as a record that MEBSCO has received the message and provides details on when they can expect to hear back.
2. Team Review: MEBSCO’s team of specialists reviews the inquiry to determine the customer’s needs. This involves evaluating the type of ERP solution the customer might be interested in, whether for schools, factories, or other business sectors.
3. Tailored Follow-Up: Within 24-48 hours, a dedicated MEBSCO representative reaches out to the customer either via email or phone. During this follow-up, they may request additional information to better understand the customer’s business requirements and specific challenges.
4. Initial Consultation: The customer is offered an initial consultation where MEBSCO’s experts discuss the business’s goals and challenges. This consultation may take place over a call, video meeting, or in person, depending on the customer’s preference
5. Solution Proposal: Based on the consultation, MEBSCO prepares a tailored proposal that outlines the best ERP solution for the customer. This includes the recommended package, estimated costs, and timeline for implementation.
6. Next Steps: If the customer is ready to proceed, the project planning phase begins. This includes gathering requirements, finalizing contracts, and preparing for the ERP implementation phase. MEBSCO ensures continuous communication throughout the entire process.

Each step is designed to ensure that the customer receives a solution tailored specifically to their needs.